TERMS AND CONDITIONS

 

1. About this Returns Policy

Unused items in their original packaging may be returned within 14 days of purchase but must be accompanied by the original receipt for a full refund to be issued (not applicable for furniture items). Refunds can be utilized in the form of stock or vouchers.

 

2. Order cancellation policy

Orders for furniture items from stock can be cancelled within 24 hours of order confirmation. In this case the deposit will be transferred to other purchases that you would like to complete from Homemate, either immediately or within a reasonable time frame. Orders for products that have been ordered according to your specific request (leather sofas, wall systems, walk-in-wardrobe set ups, bedrooms, office set ups, etc) cannot be cancelled.

 

3. Stock Availability

All items displayed are available off the shelf. However, should you require more than the quantity on display, our Customer Care staff will be more than happy to handle your order in the shortest time possible. For items that are in stock and sold on order, the pick-up time will be within 3 days. Our Customer Care staff will advise on the estimated arrival time of the product you are interested in.

 

4. Taxes

Homemate is required by law to collect applicable taxes relating to your order, by payment you authorize Homemate to charge the applicable taxes to your credit card.

 

5. Reservations and exceptions

Homemate reserves the right to amend prices, terms, specifications and warranties for products on this Website at any time without prior notice. Homemate’s attempt is to post accurate information, but errors may sometimes occur. In the case of such errors found in product specifications, descriptions, or pricing Homemate reserves the right to revoke any stated offer and to correct any errors, inaccuracies and or omissions, including after an order has been submitted. If an error in pricing is discovered after your order has been submitted, Homemate will inform you, state the error, at which time you may cancel or reaffirm your order at your option.

 

6. Payment Options

We accept cash, Visa, MasterCard, American Express and all major Debit and Credit cards. Cheques will not be accepted.

 

7. Home Delivery

Orders are delivered to your front door on the condition that it is on the ground floor by a partner transport company for a small additional charge. Should your order need to be delivered to the first floor (or higher), we will be more than happy to organise mechanical lifting equipment through one of our trusted partners for an additional charge.

 

8. Assembly Service

Most products sold from Homemate can be assembled by following the assembly instructions enclosed in the packaging. However, we can also offer assembly services at very moderate rates. Please ask our Customer Care staff.in-store for details.

 

9. Disclaimer

All prices quoted are VAT included. Pictures of models shown on this web site are not to scale and colours may vary. Homemate reminds patrons that they should cross check products against item code, barcode, description and price with label located on the shelf talker before approaching cash tills for payment.
Prices at sales points are final.
Offers and promotions are valid until stock lasts.