FREQUENTLY ASKED QUESTIONS

 

Where we are:

Homemate is located in Lakatamia. Our address is: 6, Vienna and Prague Corner, Lakatamia 2306, Nicosia, Cyprus.Click here for a map with directions.

 

Opening Hours:

Monday to Saturday: 08:30 - 20:00
Sunday: 10:00 – 19:00

 

Parking Facilities:

Customers shopping at Homemate may make use of free parking. This also includes reserved spaces for persons with special needs.

 

Payment Options:

We accept cash, Visa, MasterCard, American Express and all major Debit and Credit cards. Cheques will not be accepted.

 

Stock Availability:

All items displayed are available off the shelf. However, should you require more than the quantity on display, our Customer Care staff will be more than happy to handle your order in the shortest time possible. For items that are in stock and sold on order, the pick-up time will be within 3 days. Our Customer Care staff will advise on the estimated arrival time of the product you are interested in.

 

Home Delivery:

Orders are delivered to your front door on the condition that it is on the ground floor by a partner transport company for a small additional charge. Should your order need to be delivered to the first floor (or higher), we will be more than happy to organise mechanical lifting equipment through one of our trusted partners for an additional charge.

 

Assembly Service:

Most products sold from Homemate can be assembled by following the assembly instructions enclosed in the packaging. However, we can also offer assembly services at very moderate rates. Please ask our Customer Care staff.

 

Returns Policy:

Unused items in their original packaging may be returned within 14 days of purchase but must be accompanied by the original receipt for a full refund to be issued (not applicable for furniture items). Refunds can be utilized in the form of stock or vouchers.

 

Order cancellation policy:

Orders for furniture items from stock can be cancelled within 24 hours of order confirmation. In this case the deposit will be transferred to other purchases that you would like to complete from Homemate, either immediately or within a reasonable time frame. Orders for products that have been ordered according to your specific request (leather sofas, wall systems, walk-in-wardrobe set ups, bedrooms, office set ups, etc) cannot be cancelled.

 

DISCLAIMER:

All prices quoted are VAT included.
Pictures of models shown on this web site are not to scale and colours may vary.
Homemate reminds patrons that they should cross check products against item code, barcode, description and price with label located on the shelf talker before approaching cash tills for payment.
Prices at sales points are final.
Offers and promotions are valid until stock lasts.